At EnterTec Limited, we are committed to providing a high standard of service. However, if you are dissatisfied with any aspect of our services, we encourage you to let us know so we can resolve the issue effectively.
How to Make a Complaint
You can submit a complaint by:
- Completing our Online Complaints Form (see below).
- Emailing us at accounts@entertec.co.uk
- Writing to us at:
EnterTec Limited
Unit 14, Triangle Business Park
Quilters Way
Stoke Mandeville
Buckinghamshire
HP22 5BL
What Information to Include
To help us address your complaint efficiently, please provide:
- Your full name and contact details.
- A clear description of the issue.
- Any relevant dates, times, or locations.
- Supporting evidence (if applicable).
- Your preferred resolution (if any).
What Happens Next?
Acknowledgment: We will acknowledge your complaint within 5 working days.
Investigation: We will review the complaint and may contact you for further details.
Response: We aim to provide a full response within 10 working days. If further investigation is required, we will inform you of the expected timeline.
If You Are Not Satisfied
If you are not satisfied with our response, you can request a review by emailing accounts@entertec.co.uk.
Confidentiality & Data Protection
All complaints are handled confidentially and in accordance with our Privacy Policy.
Last Updated: May 2025
